Whether your contact center operates for financial or service industries, special events, or sales of products etc., there are entities that regulate the recording of the interactions in the IVR, with telephone agent or for internal protocols. To verify that calls took place, our solution produces reports of the interactions from daily operations to keep for records.
The issue of the reports is a corroboration to show that the audio was carried out and met the organizations’ requirements. The reports can also be used as historical records to check for past monthly recordings and deployments in the operation.
