Organizations that provide self-service to customers need to make sure that
- Identified service levels are offered by IVR
- Platform is always available and complying with all options implemented
- Steps from each segment of the Script are followed
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IVRify has monitoring & testing so organizations can:
- Monitor of the IVR configuration tree.
- Recognize words in the Prompt.
- Signal digits (DTMF) at specified times.
- Store each section of the recording separately with the entire script monitored.
- Detect the voice when the call is sent to a telephone agent.
- Create tickets/notifications (alerts) with criticality defined by the organization.
- Call back when there is IVR monitoring failure or loss in call connection.
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