As part of the audit processes and quality in a self-service operation, it is important to perform active applications’ behavior tests to mitigate performance risk, as well as to prevent negative impact on customer experience.
When it’s a new platform or changes were made, stress test is recommended before becoming active. Validating performance standards is scalable based on increased demand and the response of the application platform.
In this type of test, IVRify presents different scenarios to the client and start sending waves of calls based on which hours/days the client get the most traffic or demand.
We provide online results that measure the technology’s performance and response time. We also adjust the call volume to meet the SLA that applies to the specific product or service.